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Privacy Notice for Ericsoft Technologies

Effective Date: 01/01/2024

Last Updated: 03/01/2024

At Ericsoft Technologies, your privacy is our top priority. This Privacy Notice explains how we collect, use, share, and safeguard your personal information when you interact with our website, services, products, and solutions.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

​1.1 Personal Information​

    • Name
    • Email Address
    • Phone Number
    • Billing and Shipping Address
    • Payment Details

​1.2 Technical Information​

    • IP Address
    • Device Information
    • Browser Type
    • Access Times

​1.3 Transactional Information​

    • Payment History
    • Purchase Details

​1.4 Communication Information​

    • Customer Support Interactions
    • Survey Responses
    • Marketing Preferences

​1.5 Usage Data​

    • Pages Visited on Our Website
    • Clickstream Data

2. How We Use Your Information

We use your data to:

  • Provide and manage our services, including payment processing.
  • Improve customer experience and service delivery.
  • Communicate updates, offers, and promotions.
  • Prevent fraud, secure transactions, and comply with regulations.
  • Analyze data for business insights.
  • Facilitate order fulfillment and delivery.
  • Manage subscriptions and recurring payments.

3. Sharing Your Information

​We do not sell your personal data. However, we may share your information with:​

    • Service Providers: Payment processors, hosting providers, or third-party vendors.
    • Business Partners: Collaborators to deliver integrated solutions.
    • Legal Authorities: When required by law or legal processes.

4. Data Security

​We implement robust security measures to protect your data, including:​

    • Encryption of sensitive information.
    • Secure servers and access controls.
    • Regular security audits and updates.

​Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

​We use cookies and tracking tools to enhance user experience and gather analytics. You can adjust cookie preferences through your browser settings.

6. Your Rights

​You have the right to:​

    • Access your personal data.
    • Correct inaccurate information.
    • Request data deletion.
    • Opt out of marketing communications.
    • Lodge a complaint with relevant authorities.

​To exercise these rights, contact us at info@ericsoft.co.ke.

7. Third-Party Links

​Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

8. Data Retention

​We retain your personal information as long as necessary to fulfill our obligations, including legal, regulatory, and compliance requirements.

9. Children’s Privacy

​Our services are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Notice

​We may update this Privacy Notice periodically. Changes will be communicated through our website.

11. Contact Us

​If you have questions or concerns about this Privacy Notice, contact us:

​ ​Ericsoft Technologies

​ ​ Phone: +254 720 241 334

​ ​ Email: info@ericsoft.co.ke

​ ​ Website: www.ericsoft.co.ke

By using our services, you agree to this Privacy Notice. If you do not agree, please refrain from using our services.

Thank you for trusting Ericsoft Technologies.

Ensuring you remain focused on your core business.